Report a Problem

This form is meant to be used to notify the webmaster of any problems you may have experienced with the workings of this site.

Any non-website related issues should be sent using the contact us form found here.

Before you continue

There are some things you should check and be aware of before reporting a problem with our site.

  1. This site was designed to work in modern browsers. If you are using any of the following browsers, we cannot guarantee the site will work properly and we do not support them:
    • Internet Explorer 7 or earlier
    • Opera
    If you need to update your browser or do not know whether or not you do, click here to learn how.
    Also be aware that if you are using a newer version of Internet Explorer and are experiencing issues, please make sure you are not using the browser in Compatibility Mode. This is usually signified by the little icon of a ripped page in your address bar being a blue color.
    To turn this mode off you can click the icon and it should go back to its usual gray color and refresh the page to load without Compatibility Mode.
  2. Most actions on this site (such as the idea list and configurator) require Javascript to be enabled in your browser. If you are using a browser that does not support Javascript or have disabled Javascript in your browser, the site will not work properly for you. In such cases there is nothing we can do to help other than suggest the use of a different browser or re-enabling Javascript if you have disabled it.
  3. If you are using Internet Explorer and want to use the Woodplay Idea Configurator, you will need to install Google Frames. The process is easy and painless. Just visit the Configurator page and if you do not already have the browser add-on installed it will give you a message and a button to click to have the add-on installed. Clicking the button will automatically include the Google Frames add-on in your browser and you will then be able to use the Configurator.

Personal information

Please note, none of the information provided to us via this form will be shared with anyone other than the web development team at Woodplay.

Nature of Problem

Please provide as much information as you can to help our team locate and fix the problem you experienced.

Select the option that best fits.

Please provide as much information as you can about how you received the error. Please include the following:

  • What browser type and version you are using
  • What type of device did you use (computer or smart phone)