Woodplay's "No Kidding" Guarantee

Woodplay is proud to offer you the best warranty in the industry with our Limited Lifetime "No Kidding" Guarantee.

Please select a year to view the appropriate warranty.

Limited Lifetime Guarantee

There is nothing funny about a playset that does not live up to your children’s expectations. Woodplay is proud to offer you our Limited Lifetime No Kidding Guarantee. We set the benchmark in this industry!

30-Day Unconditional Warranty

If at any time during the first 30 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer. Installation services to install or remove the playset are not covered by this Warranty).

Five-Year WarrantyOn all above-ground Woodplay playset components. Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within five years after the date of delivery.

Limited Lifetime Warranty

On all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates, and our exclusive Super Slide. Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage (excluding Carpenter Bees). This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.

Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, or metal plates that fail due to rust or breakage -excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person or representative to assume for us, any other liability in connection with the sale of our products. These warranties exclude any incidental or consequential damages resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. Customer must register the playset purchase at www.woodplay.com to be eligible for the warranty. A copy of the original invoice must accompany all warranty claims. Freight and labor charges are not included.

This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay reserves the right to examine photographs or the component itself shipped freight prepaid by the customer prior to replacement.

Questions about this warranty should be addressed to the Woodplay Warranty Department at 2101 Harrod Street, Raleigh, NC 27604, or call 1-800-WOODPLAY.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction sheet for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Limited Lifetime Guarantee

There is nothing funny about a playset that does not live up to your children’s expectations. Woodplay is proud to offer you our Limited Lifetime No Kidding Guarantee. We set the benchmark in this industry!

30-Day Unconditional Warranty

If at any time during the first 30 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer. Installation services to install or remove the playset are not covered by this Warranty).

Two-Year Warranty

On all above-ground Woodplay playset components. Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within two years after the date of delivery.

Limited Lifetime Warranty

On all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates, and our exclusive Super Slide. Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage (excluding Carpenter Bees). This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.

Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, or metal plates that fail due to rust or breakage -excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person or representative to assume for us, any other liability in connection with the sale of our products. These warranties exclude any incidental or consequential damages resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. Customer must register the playset purchase at www.woodplay.com to be eligible for the warranty. A copy of the original invoice must accompany all warranty claims. Freight and labor charges are not included.

This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay reserves the right to examine photographs or the component itself shipped freight prepaid by the customer prior to replacement.

Questions about this warranty should be addressed to the Woodplay Warranty Department at 2101 Harrod Street, Raleigh, NC 27604, or call 1-800-WOODPLAY.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction sheet for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Limited Lifetime Guarantee

There is nothing funny about a playset that does not live up to your children’s expectations. Woodplay is proud to offer you our Limited Lifetime No Kidding Guarantee. We set the benchmark in this industry!

30-Day Unconditional Warranty

If at any time during the first 30 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer. Installation services to install or remove the playset are not covered by this Warranty).

Two-Year Warranty

On all above-ground Woodplay playset components. Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within two years after the date of delivery.

Limited Lifetime Warranty

On all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates, and our exclusive Super Slide. Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage. This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.

Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, or metal plates that fail due to rust or breakage -excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person or representative to assume for us, any other liability in connection with the sale of our products. These warranties exclude any incidental or consequential damages resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. Customer must register the playset purchase at www.woodplay.com to be eligible for the warranty. A copy of the original invoice must accompany all warranty claims. Freight and labor charges are not included.

This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay reserves the right to examine photographs or the component itself shipped freight prepaid by the customer prior to replacement.

Questions about this warranty should be addressed to the Customer Service Department at 2101 Harrod Street, Raleigh, NC 27604, or call 1-800-WOODPLAY.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction sheet for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Limited Lifetime Guarantee

There is nothing funny about a playset that does not live up to your children’s expectations. Woodplay is proud to offer you our Limited Lifetime No Kidding Guarantee. We set the benchmark in this industry!

45-Day Unconditional Warranty

If at any time during the first 45 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer).

Two-Year Warranty

On all above-ground Woodplay playset components. Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within two years after the date of delivery.

Limited Lifetime Warranty

On all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates, and our exclusive Super Slide. Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage. This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.

Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, or metal plates that fail due to rust or breakage -excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person or representative to assume for us, any other liability in connection with the sale of our products. These warranties exclude any incidental or consequential damages resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. Customer must register the playset purchase at www.woodplay.com to be eligible for the warranty. A copy of the original invoice must accompany all warranty claims. Freight and labor charges are not included.

This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay reserves the right to examine photographs or the component itself shipped freight prepaid by the customer prior to replacement.

Questions about this warranty should be addressed to the Customer Service Department at 2101 Harrod Street, Raleigh, NC 27604, or call 1-800-WOODPLAY.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction sheet for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Limited Lifetime Guarantee

There is nothing funny about a playset that does not live up to your children’s expectations. Woodplay is proud to offer you our Limited Lifetime No Kidding Guarantee. We set the benchmark in this industry!

45-Day Unconditional Warranty

If at any time during the first 45 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer).

Two-Year Warranty

On all above-ground Woodplay playset components. Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within two years after the date of delivery.

Limited Lifetime Warranty

On all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates, and our exclusive Super Slide. Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage. This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.

Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, or metal plates that fail due to rust or breakage -excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person or representative to assume for us, any other liability in connection with the sale of our products. These warranties exclude any incidental or consequential damages resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. Registration of the Woodplay Warranty Registration Card provided at time of product purchase is required for eligibility under this warranty. A copy of the original invoice must accompany all warranty claims. Freight and labor charges are not included.

This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay reserves the right to examine photographs or the component itself shipped freight prepaid by the customer prior to replacement.

Questions about this warranty should be addressed to the Customer Service Department at 2101 Harrod Street, Raleigh, NC 27604, or call 1-800-WOODPLAY.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction sheet for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Limited Lifetime Guarantee

There is nothing funny about a playset that does not live up to your children’s expectations. Woodplay is proud to offer you our Limited Lifetime No Kidding Guarantee. We set the benchmark in this industry!

45-Day Unconditional Warranty

If at any time during the first 45 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer).

Two-Year Warranty

On all above-ground Woodplay playset components. Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within two years after the date of delivery.

Limited Lifetime Warranty

On all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates (when properly cared for), and our exclusive Super Slide. Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage. This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.

Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, or metal plates that fail due to rust or breakage -excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.

These warranties exclude any incidental or consequential damages resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. Registration of the Woodplay Warranty Registration Card provided at time of product purchase is required for eligibility under this warranty. A copy of the original invoice must accompany all warranty claims. Freight and labor charges are not included.

This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay reserves the right to examine photographs or the component itself shipped freight prepaid by the customer prior to replacement.

Questions about this warranty should be addressed to the Customer Service Department at 2101 Harrod Street, Raleigh, NC 27604, or call 1-800-WOODPLAY.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction sheet for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

The Woodplay "no kidding" guarantee

There’s nothing funny about an order that doesn’t live up to your expectations-or child’s- so we are proud to offer you Woodplay’s "no kidding" guarantee.

Playsets and Accessories

  • A one-year unconditional warranty.
    If at any time during the first year after the date of delivery, you are not completely satisfied with any Woodplay playset product, you may return the product, in its original condition (freight pre-paid) to us for replacement or a full refund of the purchase price.
  • A two-year parts and labor warranty on all above-ground playset components and outdoor furniture.
    Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our opinion, any Woodplay above-ground playset or outdoor furniture part which fails as a result of any such defect within two years after the date of delivery, at no charge.
  • A ten-year parts and labor warranty on all above-ground redwood playset components properly protected with sealant (see Care).
    For a period of 10 years after the date of delivery, Woodplay will replace any above-ground redwood playset component suffering structural failure due to warping, rotting or insect damage. Woodplay reserves the right to examine photographs or the component itself (shipped freight prepaid) prior to replacement. The warranty does not cover surface cracking and seasonal checking of redwood components. Surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the stability of your playset.

These warranties exclude any incidental or consequential damages (other than for injury of the person) resulting from breach of this warranty or any implied warranty. Some states do not allow the exclusion of limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty program applies only to the original owner and is limited to residential and non-commercial use of the products. This warranty program does not cover normal wear and tear, or damages resulting from misuse, abuse, vandalism, alteration, acts of God or assembly and maintenance contrary to our instructions. Questions about this warranty should be addressed to, or products should be shipped to:

Woodplay
Customer Service Department
1108 New Hope Road
Raleigh, NC 27610
(800)982-1822

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice.

Cozy Curves and Bay Balconies are licensed under the following U.S. Patent: 8,002,642